🚀 Onboarding Training

Below are the essentials you need to know ahead of launching your store on Snappy Shopper.
For a full list of guides, please refer to All Articles.

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📱 Tablet

• 📱 Tablet Setup Guide (New / Factory Reset)
• 🔧 Sunmi Troubleshooting Guide

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📋 Menu Management

🔗 EPOS Integrated

If your store uses an EPOS system, your menu may sync automatically. Supported systems include:

• Henderson’s EdgePOS
• ImageSoft
• IPOSG
• ITS RM2
• JustRetail
• MHouse MPOS
• MSP
• Re-Scan
• RDP Shopmate

⚙️ Not Integrated

If you do not use EPOS integration, you can manage your menu manually:

• ➕ Adding a New Product (Tablet Device)
• 📦 Stock Control (Tablet Device)
• 📂 How to manage your menu via the Admin Dashboard

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🧾 Order Management

• 🚗 How to Create a Driver (Admin Dashboard)
• 📱 Getting to know your Tablet & Driver App Guide

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🏪 Store Management

• ⏸️ How to Pause Orders (Tablet)
• Introduction to the Snappy Shopper Dashboard

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🆘 Need Help?

🤝 During Onboarding

• Raise issues in your WhatsApp group with your Onboarding Coordinator
• You can also call your Onboarding Coordinator directly

🕘 Onboarding Team Hours: Monday–Friday, 09:00–17:30

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🚨 Once Live & Trading

Immediate Support

For urgent issues (e.g. tablet not working or store not visible):

• 💬 Use Live Chat via the Snappy Admin
• 📞 Call 0333 900 1250 (Press 2)

🕘 Support Hours: Monday–Sunday, 09:00–20:30

📧Email support: [e-mail]

You can also contact your Regional Growth Manager via phone or WhatsApp.

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🛠️ Non-Urgent Support

For requests such as:

• Setting up promotions
• Making menu changes

Please raise a Support request via the appropriate channel.