🏪 How to Update Your Store Details

Keeping your store information up to date helps ensure customers can find you, orders are processed correctly, and payments are sent to the right account.

Some changes can be made by your store, while others require assistance from the Snappy Shopper Support team.

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📝 What store details can I update?

You can request changes to:

• 🏪 Store name
• 📞 Store contact telephone number
• 📧 Store email address
• 👤 Primary store contact
• 💳 Bank account or payment details
• 🕒 Opening hours
• 🚚 Delivery Fees

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🏪 Changing Your Store Name

If your store has changed trading names or been rebranded, please contact Snappy Shopper Support.

When submitting your request, include:

• Store name
• Postcode
• Your new store name
• The date you would like the change to take effect

ℹ️ Please note that changing your store name may also require updates across your delivery platforms and customer-facing pages.

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📞 Updating Your Contact Details

If your phone number, email address or primary contact has changed, contact Snappy Shopper Support with:

• Store name
• Postcode
• The details to be updated
• The new contact information

Keeping your contact details up to date ensures we can reach you about orders, payments and important service updates.

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💳 Changing Your Bank or Payment Details

If you need to update the bank account used for your Snappy Shopper payments, please contact Snappy Shopper Support.

For security reasons, you will be asked to provide additional verification before any payment details can be changed.

Please include:

• Store name
• Postcode
• Details of the requested change and an agent will guide you through verification

🔒 To help protect your account, bank detail changes cannot be processed without verification.

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🕒 Updating Your Opening Hours

If your trading hours have changed, you can update them by following our How to Update Opening Hours guide.

If you're unable to make the changes yourself or need assistance, contact Snappy Shopper Support.

💡 If your store is connected to Order Aggregation (Just Eat, Deliveroo, Uber Eats or Foodhub), opening hour changes will to be updated across those channels too.

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📩 How do I request a change?

Contact Snappy Shopper Support and include:

• Store name
• Postcode
• Which detail(s) you would like to update
• The new information
• The date the change should take effect (if applicable)

Providing complete information helps us process your request as quickly as possible.