⏸️ How to Pause Orders (Tablet)

ℹ️ Overview
This guide explains how to pause orders using the tablet device to temporarily stop customers from placing orders.

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🧭 Step-by-Step Guide

📱 Step 1: Open Order Manager

• Open Order Manager on the tablet device

⚙️ Step 2: Access Pause Settings

• Tap the three dots (top right corner)
• Select “Set Order Pause”

⏸️ Step 3: Pause Orders

• Tap “Pause Now”

💬 Step 4: Add Customer Message

• Enter a message explaining the store closure

💡 Tip
This message will be visible to customers on the app/website, so keep it clear and informative (e.g. “Store temporarily closed due to staff shortage”).

🚫 Step 5: Confirm Pause

• Tap “Pause Orders”

📊 Step 6: Select Pause Reason

• Choose a Pause Reason from the list

ℹ️ Note
This is for internal reporting only and is not visible to customers

🔒 Step 7: Enter Password (If Required)

• If prompted, enter the password
• Click “Submit”

🔐 Important
This step only appears if a password restriction has been set up.

A pop-up will now appear to inform you that your store is paused. To exit this pop-up, click “Cancel” or to resume service click “Unpause“

If you exit the pop-up and would like to resume service later in the day:

📱 Step 1: Locate Pause Banner

• At the top of the screen, tap the “Store on Pause” message

▶️ Step 2: Unpause Orders

• Tap “Unpause”

✅ Step 3: Confirm

• Tap “OK” to confirm

NOTE: This pause feature resets at 1 am. If you require a pause in service for a longer period of time, please use the holiday feature outlined here.