✏️ Editing Items in an Order (Substitute via Tablet Refund)

The steps below outline the process for refunding an item using your tablet.

⚠️ Before You Start
Ensure you have selected the correct order to amend.

📦 Step 1: Open the Order

• Click on the relevant order

🛠️ Step 2: Edit Items

• Click “Edit Items”

🔧 Step 3: Select Item to Refund

• Click “Edit” on the product you wish to refund

💡 Tip
Make sure you are selecting the correct item before proceeding, especially if the order contains multiple similar products.

➖ Step 4: Adjust Quantity for Refund

• Reduce the quantity as required using the controls

💡 How It Works

• Set the quantity to “0” to refund the entire product line
• Reduce the quantity accordingly for a partial refund

Example:

• If a customer ordered Volvic 1L x2
  • To refund both → set quantity to 0
  • To refund one → set quantity to 1

✅ Step 5: Confirm Changes

• Once you are happy to proceed, click “Confirm”

⚠️ Step 6: Confirm Refund

• A confirmation prompt will appear
• Click “Confirm” to action the refund

📝 Important Note

💳 Card Refunds
Refunds to card payments are processed automatically

⏳ Timeframe
It can take 5–6 working days for the funds to appear back in the customer’s account, depending on their bank