💸 How to Refund an Order (Using the Tablet)

The steps below outline how to refund a card order (in its entirety) once accepted using your tablet.

📦 Step 1: Open the Order

• From the “Orders” screen on the tablet
• Click on the order you wish to refund

👈 Step 2: Access Refund Option

• Swipe left at the top of the screen
• This will reveal the “Refund” button

💸 Step 3: Select Refund Type

• Click “Fully refund this order”

  ⚠️ Important
  This will refund the entire order amount to the customer.

✅ Step 4: Confirm Refund

• Once you are happy, click “Confirm”

💰 What Happens Next?
Any funds due will be automatically refunded back to the customer’s bank account

⏳ Timeframe
Refunds can take 5–10 working days to appear, depending on the customer’s bank

📝 Important Notes

⚠️ Cash Orders
Cash orders cannot be refunded or cancelled via the tablet once accepted

📞 Action Required
You must contact Support if you need to cancel a cash order