🔄 Editing Items & Adding Substitutions (Order Manager)

ℹ️ Overview
This guide explains how to edit items within an order and apply substitutions where required.

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🧭 Step-by-Step Guide

📦 Step 1: Open the Order

• Click on the order that contains the item you wish to return

✏️ Step 2: Edit Items

• Scroll down
• Click “Edit Items”

🔧 Step 3: Select Item to Edit

• Click “Edit” next to the product you want to amend

➖ Step 4: Adjust Quantity

• Use the minus (-) button to reduce the quantity
• Adjust based on how many items you actually have in stock

🔁 Step 5: Review Substitutions

• The system will automatically display available substitute options

💡 Tip
The system will highlight any price differences between the original item and the substitute, allowing you to make the best choice for the customer.

🔁 Step 6: Adjust Substitution Quantity

• Once a substitute has been selected:
  • Use the + / - buttons to increase or decrease the quantity of the substituted item

        

✅ Step 7: Confirm Substitution

• When you are happy with the changes:
  • Click “Confirm” at the bottom of the screen

⚠️ Step 8: Confirm Changes

• A pop-up message will appear
• Click “Confirm Changes”

🧾 Step 9: Review Updated Order

• The order will now display with the updated products

💡 Tip
You will now have the option to print a new receipt reflecting the changes made.