💸 How to Refund an Item (Using the Tablet)

ℹ️ Overview
This guide explains how to refund an individual item using the tablet.
This is commonly used if a customer refuses an item (e.g. damaged goods).

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🧭 Step-by-Step Guide

📦 Step 1: Open the Order

• Tap on the order containing the item you wish to refund

✏️ Step 2: Edit Items

• Scroll down
• Tap “Edit Items”

🔁 Step 3: Mark Item as Returned

• Find the item
• Tap the “Returned” option

✅ Step 4: Confirm Refund

• Once you are happy the correct product is marked for return, click “Confirm”

🧾 After the Refund

• The changes will now be reflected on the order
• You will have the option to:
  • 🖨️ Reprint a receipt if required