How to return an item (using the tablet)

The steps below outline the process for returning an item using your tablet. This can be used if a customer refuses an item on delivery due to damage for example.

1. Click on the order that has the item you wish to return
2. Scroll down and click ‘Edit Items‘
3. Click on the ‘Returned‘ option

4. Once happy the correct product is due to be returned click on ‘Confirm‘
5. The changes will now be reflected on the order with the option to reprint a receipt if need be