❌ Viewing Declined / Cancelled Orders Report (Admin Dashboard)

ℹ️ Overview
This guide explains how to view the Declined / Cancelled Orders Report, helping you track missed orders and identify potential issues.

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🧭 Step-by-Step Guide

🔐 Step 1: Log in

• Log in to the Admin Area using your credentials
• If you do not have access, please raise a ticket with Support

📍 Step 2: Navigate to Report

• On the left-hand menu, locate Snappy Reports
• Click “Declined/Cancelled Orders Report”

⚙️ Step 3: Select Filters

• Enter the required details:
  • 🏪 Store
  • 📅 Start Date
  • 📅 End Date

📊 Step 4: Generate Report

• Click “Generate Report”

👀 Step 5: Review Report

The report will display:

• ❌ Total number of declined orders
• 💷 Value of declined orders
• 💸 Total number of refunded orders
• 💷 Value of refunds

💡 Tip
Use this report to:

• Identify trends in declined or cancelled orders
• Measure lost revenue over time
• Highlight areas for operational improvement

⚠️ Important Notes

💡 Business Insight Tool
This report is a valuable way to:

• Track loss of business across weekly, monthly, quarterly, or yearly periods
• Identify operational issues (e.g. stock shortages, staffing, delays)
• Improve processes to reduce order loss and increase sales