🚚 Viewing Delivery Performance Report (Admin Dashboard)

ℹ️ Overview
This guide explains how to view the Delivery Performance Report, helping you monitor how efficiently your store is fulfilling and delivering orders.

🧭 Step-by-Step Guide

🔐 Step 1: Log in

• Log in to the Admin Area using your credentials
• If you do not have access, please raise a ticket with Support

📍 Step 2: Navigate to Report

• On the left-hand menu, locate Snappy Reports
• Click “Delivery Performance”

⚙️ Step 3: Select Filters

• Enter the following details:
  • 🏪 Store
  • 🚗 Driver (leave blank to view all drivers)
  • 📅 Start Date
  • 📅 End Date

👀 Step 5: Review Report

The report will display:

• ⏱️ Average dispatch time
• 🚚 Average delivery time
• 📊 Delivery time breakdown:
  • Under 30 minutes
  • 30–45 minutes
  • 45–60 minutes
  • Over 60 minutes (classified as late)
• 📦 Total number of deliveries within the selected period

🧠 Additional Insight

💡 Driver Performance Monitoring
You can filter by individual drivers to:

• Focus on performance
• Identify delays
• Highlight drivers who may not be delivering on time

⚠️ Important Notes

• Deliveries taking over 60 minutes are considered late
• Use date filters to compare performance across different periods
• Regular monitoring can help improve efficiency and customer satisfaction