How to report a bug using Shakebug Functionality

This page will provide details about how to report bugs or issues to Snappy Shopper through the Order Management app.
Note that the features described below will only work if our Support Team has enabled these features. If in any doubt, please contact our Support Team.

Goals

1. Reporting a Bug or Issue: When something happens that is unexpected, such as a network failure or, error message.
2. Reporting a Suggestion: When wanting to report a suggestion for improvement in the app, such as an added button for a specific task or desired additional information.

Crashes

Please note that for now, crashes are reported via separate, unrelated systems that require no interaction from the users of the app.

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Step 1 – Is Bug reporting enabled?

To be able to report any Bugs, Issues, or Suggestions, the checkbox has to be checked.
If this is not the case, contact your account manager.

It is important to know whether Bug reporting is enabled. The settings for this can be viewed in the apps “Settings” screen, which you can get to as shown below:

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Step 2 – How to start Bug reporting?

To report an actual Bug or Issue, follow the steps below:

When you experience a bug/issue, it is crucial to perform the actions needed without moving on the bug/issue.

Shake your device

The bug reporting tool will recognize the shaking as a desire for you to report a bug and bring up the Bug reporting screens.

Note that you might need to Shake your device a bit harder than you feel comfortable with, as the threshold for what is an accidental shake and what is an intentional shake is high to not disrupt the regular operation of the app.

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Step 3 – How to report a Bug or Issue?

Now that you have brought up the Bug reporting screen, please take a moment to fill in the necessary fields and select the options that best suit your needs.

Fill in a title that describes the issue in a single, short sentence such as “Bug when searching for an item”, “Driver details missing from the screen” or “Error message when updating Order”.

Also, fill in an email address that can be used to get in touch with the Store. This will be used when needing more information when we believe the issue has been resolved, or for other communication.

Selecting Uploads means that all the devices’ logs up until that moment is included in the Bug report and highly encouraged. You can additionally add more attachments like more images or screen recordings.

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Step 4 – What happens next?

After you have reported a Bug, the engineering team at Snappy Shopper will triage the Bug and determine how best to deal with it. That can be everything from fixing things on the platform, releasing new app versions with bug fixes, or getting in touch with those that have reported the bug for more information surrounding the issue.

Reporting a Bug does not necessarily mean that it will be resolved instantly, but it is the absolute best way of providing the engineering team at Snappy Shopper with the best data to fix the problem. We appreciate every Bug report and greatly value your input.

Q&A

• What happens if a new order comes through while they are reporting the issue?
  As the screen is still a part of the app, orders will still come in, but while on the Bug reporting screen, no dialogs about new orders will be shown. Also, the alarm will still sound even if the Bug Report screen is visible.
• When they click ‘Upload Logs’, will another screen come up or will it automatically attach what’s required and remain on the Bug Reporting screen?
  It will automatically attach logs and remain on the same screen.
• Can an email address be pre-populated?
  The email field will only be pre-populated if a bug has been reported in the past, but the pre-populated field should not be assumed because it can be cleared by events like the app clearing memory or app updates.