βΉοΈ Overview
This guide explains how to report bugs, issues, and suggestions using the Order Management App.
π― Goals
π Reporting a Bug or Issue
Use this when something unexpected happens, such as:
- πΆ Network failures
- β οΈ Error messages
- β Features not working as expected
π‘ Reporting a Suggestion
Use this when you want to:
- Suggest improvements to the app
- Request new features
- Propose changes to improve efficiency
β οΈ Important Notes
- These features are only available if enabled by your store contact
- If unsure, please contact your store contact
π₯ Crashes
βΉοΈ Note
App crashes are reported automatically through a separate systemπ No action is required from users
π§ Step 1: Check if Bug Reporting is Enabled
- Bug reporting must be enabled to use this feature
- This can be checked in the appβs Settings screen
π± How to Check
- Navigate to the appβs Settings
- Look for the Is Bug reporting enabled? option as shown below
β If Not Enabled
- Contact your store contact to enable the feature
π§ Step 2: How to Start Bug Reporting
π Reporting a Bug or Issue
When you experience a bug or issue, it is important to act immediately and not navigate away from the screen.
π± Trigger the Bug Reporting Tool
- Shake your device to activate the bug reporting feature
βοΈ What Happens Next?
- The app will recognise the shake
- The Bug Reporting screen will appear automatically
β οΈ Important Notes
- You may need to shake the device firmly
- The sensitivity is set high to avoid accidental triggers
- Do not move away from the issue before reporting
- This ensures accurate capture of the problem
π§ Step 3: How to Report a Bug or Issue
π Complete the Bug Report
Once the Bug Reporting screen appears, fill in the required details to help the team investigate the issue effectively.

π Required Information
- π·οΈ Title
- Enter a short, clear description of the issue
- Examples:
- βBug when searching for an itemβ
- βDriver details missing from screenβ
- βError message when updating orderβ
- π§ Email Address
- Enter a contact email for your store
- This will be used if:
- More information is needed
- The team provides updates or confirms a fix
π Attachments & Logs
- π€ Enable Uploads (Highly Recommended)
- Includes device logs up to that moment
- Helps diagnose the issue faster
- πΈ Optional Attachments
- Add:
- Screenshots
- Screen recordings
- Useful for showing exactly what happened
- Add:
π§ Best Practice Tips
π‘ Keep titles clear and specific
π‘ Always include logs (Uploads) where possible
π‘ Add screenshots for visual issues
π‘ Report issues immediately for accuracy
π§ Step 4: What Happens Next?
π After Submitting a Bug Report
Once a bug or issue has been reported, the Snappy Shopper Engineering Team will review and triage the report.
π What the Team Will Do
- Assess the issue and determine the best course of action
- This may include:
- π§ Fixing issues directly on the platform
- π² Releasing app updates with bug fixes
- π§ Contacting you for further information if required
β οΈ Important
Reporting a bug does not guarantee an immediate fix, but it is the most effective way to provide the data needed to resolve issues.
π‘ We appreciate every bug report and value your input in improving the platform.
β Q&A
π¦ What happens if a new order comes in while reporting a bug?
- Orders will still come through as normal
- π No pop-up notifications will appear while on the Bug Reporting screen
- π The order alarm will still sound
π What happens when I click βUpload Logsβ?
- Logs are automatically attached
- You will remain on the same Bug Reporting screen
- No additional screen will appear
π§ Can the email address be pre-filled?
- The email field may be pre-populated if previously used
- However, this is not guaranteed
- It may be cleared due to:
- App updates
- Memory resets
- It may be cleared due to:
π§ Best Practice Tips
π‘ Always double-check your email before submitting
π‘ Keep reporting issuesβeven small ones help improve the app
π‘ Provide as much detail as possible if contacted
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