📶 Tablet Connection Issues – Troubleshooting Guide

ℹ️ Overview
This guide will help you identify and resolve common tablet connection issues.

❓ Check 1: Is the Wi-Fi working on other devices?

• Try connecting another device (phone, laptop, or computer) to the Wi-Fi

👉 If YES:

• The issue is likely with the tablet

🔧 Possible Solutions:

• “Forget” the Wi-Fi network on the tablet and reconnect
• Disconnect other devices (some routers limit active connections)
• Ensure the tablet has the latest system update
• Turn the tablet off and on again
• Log out and back into the tablet
• Reboot the tablet:
  • Hold volume up + power button for ~15–20 seconds until the loading symbol appears

❓ Check 2: Does the tablet work on another network?

• Connect the tablet to another Wi-Fi (e.g. mobile hotspot)

👉 If YES:

• The issue is likely with your Wi-Fi network

🔧 Possible Solutions:

• Restart your Wi-Fi router
• Move the tablet closer to the router
• Use a Wi-Fi booster if needed
• Temporarily connect to a hotspot or alternative network

⚠️ Still Having Issues?
If the problem persists after trying the above steps, please contact Support.