Onboarding Training

Below are the essentials you need to know ahead of launching your store on Snappy. For a full list of knowledge base articles, go to All Articles.

Tablet

• How to set up
• Troubleshooting

Menu Management

EPOS integrated:

• Henderson’s EdgePOS
• ImageSoft
• IPOSG
• ITS RM2
• JustRetail
• MHouse MPOS
• MSP
• Re-Scan
• RDP Shopmate

Not integrated:

• How to scan using a tablet
• How to adjust pricing/stock
• How to manage menu on Admin

Order Management

How to create a driver

How to process an order

Store Management

How to temporarily pause your store

Introduction to Snappy Shopper Dashboard

Need help?

During onboarding:

Raise any issues in the WhatsApp group that has been set up by your Onboarding Coordinator. You can also phone your Onboarding Coordinator directly.

Onboarding Team opening hours are Mon-Fri 09:00-17:30.

Once live and trading:

Immediate Support
EMERGENCY! If you need immediate support, for example your tablet is no longer working, or your store isn’t showing on the app, please ring up or use our Live Chat feature.

Live Chat on the Snappy Admin
Our number is: 0333 900 1250 (Press 2), the Support Team will be on hand to help. They are available Mon-Fri: 09:00-17:30.

If it’s the weekend, please email: [e-mail]

Your Regional Growth Manager might also be able to assist so you can contact them via phone or WhatsApp.

For Non-Urgent Matters
If you are looking for help setting up a promotion you want to run or need to change something on your menu, you can raise a support ticket.