How to apply an Order Pause (using the Admin Dashboard)

The steps below will outline how to apply an order pause to your store.

N.B: Please note that an order pause will reset at 1am and should therefore only be used for daily pauses. If you require a longer order pause, please see our article on applying a Store Holiday here.

1. Log in to the admin area with the logins provided to you (please raise a ticket for our Support Team if you do not have your Admin logins)
2. Click “Dashboard” on the left side of the page
3. Then click “Store Status”
4. Tick the box under “Pause Orders”
5. Select the reasoning for the pause in the pop-up that follows
6. Click “Confirm”
7. Input a message for the customer in the “Order Overload Message” field
   • This message will appear when the customer searches your store on the App or Website
8. Click “Update Stores”

Your store will now be paused on the App and Website until 1am when it will reset.