⏸️ Applying an Order Pause (Admin Dashboard)

ℹ️ Overview
This guide explains how to apply an order pause to temporarily stop customers from placing orders.

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⚠️ Important

• Order pauses reset automatically at 1am
• This feature should only be used for same-day / short-term pauses

👉 For longer closures, use the Store Holiday feature instead

🧭 Step-by-Step Guide

🔐 Step 1: Log in

• Log in to the Admin Area using your credentials
• If you do not have access, please raise a ticket with Support

📍 Step 2: Navigate to Store Status

• Click Dashboard (left-hand menu)
• Select Store Status

⏸️ Step 3: Pause Orders

• Tick the box under “Pause Orders”

📝 Step 4: Select Reason

• Choose the reason for the pause from the pop-up
• Click “Confirm”

💬 Step 5: Add Customer Message

• Enter a message in the “Order Overload Message” field

💡 Tip
This message will be visible to customers on the App and Website when they view your store

💾 Step 6: Apply Changes

• Click “Update Stores”