🎟️ Creating a Compensation Coupon (Admin Dashboard)

ℹ️ Overview
This guide explains how to create a Compensation Coupon for a customer directly from an order. This is typically used to resolve issues or improve customer satisfaction.

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🧭 Step-by-Step Guide

🔐 Step 1: Log in

• Log in to the Admin Area using your credentials

📍 Step 2: Navigate to Orders

• Click “Dashboard” (left-hand menu)
• Select “Orders”

🔍 Step 3: Find the Order

• Click “Search Orders”
• Enter the Order ID in the search field
• Click “Search”

📄 Step 4: Open Order

• Click on the Order Number to view full details

🎟️ Step 5: Create Compensation Coupon

• Click the “Compensation Coupon” button

⚙️ Step 6: Enter Coupon Details

• ✏️ Input the reason for the compensation
• 💷 Enter the coupon value

🚀 Step 7: Create Coupon

• Click “Create Coupon”

📩 What Happens Next?

• The customer will automatically receive an email notification with:
  • Coupon details
  • Terms & conditions
• The coupon will also be visible on the Order Details page:
  • Displayed above the “Order Items” section

⚠️ Important Note

The “Compensation Coupon” button will not appear if the order has been declined or cancelled.

👉 What to do instead:

• 🔍 Option 1:
  Search for a previous accepted order using the customer’s email address in the Orders search page, and create the coupon from there
• 🎫 Option 2:
  Raise a ticket via the Retail Support Site with the required details
  • Our Customer Service team will create the coupon on your behalf

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💡 Tip
Always ensure you have the correct customer details and context before raising a compensation request.