How to create a compensation coupon for a customer (using the Admin Dashboard)

The steps below outline the process for creating a compensation coupon for a customer using the Admin Dashboard.

1. Log in to the admin area using the logins provided to you
2. Click “Dashboard” on the left-hand side of the page
3. Click “Orders”
4. Click “Search orders”, enter the customer’s order number into the “Order ID” field, and click “Search”
5. Click the order number to view the order details page
6. Click on the “Compensation Coupon” button
7. Input the reasoning and value for the coupon
8. Click on the “Create Coupon” button

The customer will automatically receive an email alert detailing the coupon and its terms and conditions.

In addition, the coupon details will be added to the order details page, just above the “Order items” section.

NOTE: If the order has been declined or canceled, the button “Compensation Coupon” will not appear on the order details page. In this case, you could raise a coupon off a previously accepted order for the customer (search the customer’s email address on the Orders search page) or raise a ticket via the Retail Support Site with the needed details and our Customer Service team will create the coupon for you.