Frequently Asked Questions

Delivery

• How do I see my delivery zone?
• Can I change my delivery zone myself?
• How do I set and amend my delivery charge?
• Can I split up my delivery zone and have different delivery charges per zone?
• How do I view and amend my operating times?
• If I am unable to deliver due to unforeseen circumstances, what do I do?

Menu Management

• How do I add products to my menu?
• How do I update my product file?
• Can I add categories to my menu?
• How do I add multi-buys to my menu?
• How do I add item limits?
• Can I manage my stock using my Tablet Device?

Promotions & Discounts

• Can I create my own coupons?

Orders

• What should I do if an order is placed but I am unable to deliver?
• How long does it take for a customer to receive their refund?
• Can I refund an order using the tablet?
• What do I do if we do not have the product ordered?

Hardware

• How do we order more receipt rolls for our terminal?

General

• How do I contact Snappy Shopper Support?

Payments

• When should I expect to receive my payment?