Understanding Your Snappy Invoice and Payment

UNDERSTANDING YOUR INVOICE

Snappy charges you a retailer fee for the provision of our technology as per your Retailer Agreement. The retailer fee appears on your weekly invoice available via your Snappy dashboard under Dashboard > Invoices and is deducted directly from the monies Snappy remits to you every week.

The fee you are charged is based on the total value of transactions in a given week, including surcharges multiplied by a % as per your Retailer Agreement. The % fee can vary depending on when you joined the platform and the value of transactions you service each week.

To understand the composition of your fee and how it is derived, you can access the Reconcile Summary or Reconcile Summary – New report on your retailer dashboard. This provides an overview of the weekly transactions for your store in any given week, showing you total value of products sold, surcharges and refunds and also how your retailer fee is derived from those components.

For transaction level detail, you can access the Reconcile Detailed or Reconcile Detailed – New report on your retailer dashboard. This provides the same information as the reconcile summary report, but at an individual transaction level.

UNDERSTANDING YOUR REMITTANCE

Every week, Snappy makes a payment to you for the previous week of trading. This is normally on a Wednesday, where a payment is made for Monday-Sunday trading for the prior week, but this can vary depending on your setup.

Snappy provides you with a remittance note each week alongside your invoice to help you understand how the paid amount is derived. The remittance appears on your weekly invoice which is available via your Snappy dashboard under Dashboard > Invoices. This shows you the total card receipts for your store’s transactions in the previous week, any deductions for your retailer fee and any additions for Snappy funded discounts. In the case where you have used the Snappy platform to settle transactions in cash, we will also deduct the customer service fee you will have collected on our behalf in cash via your remittance.

To understand the composition of your remittance and how it is derived, you can access the Reconcile Summary or Reconcile Summary – New report on your retailer dashboard. This provides an overview of the weekly transactions for your store in any given week, showing you total value of products sold, surcharges and refunds, including the split between card and cash transactions.

For transaction level detail, you can access the Reconcile Detailed or Reconcile Detailed – New report on your retailer dashboard. This provides the same information as the reconcile summary report, but at an individual transaction level.

WHAT ARE THE SNAPPY FUNDED DISCOUNTS ON MY REMITTANCE?

Snappy will from time to time agree to fund customer incentives and discounts to support you in marketing your local delivery service. When a customer redeems a discount code funded by Snappy, the value of the discount is logged and paid in your next remittance to ensure you receive the gross value of the sale (net of any fees or surcharges). This is visible in your remittance and represents a payment from Snappy directly to you for working with us to grow the platform.

WHAT IS THE SERVICE CHARGE ON MY INVOICE?

The service charge is payable by the customer at the time of ordering. It is not a charge to you as a retailer. On some older formats of the Snappy invoice, we show the customer service charge as a Service Charge inclusive of VAT for your reference, but this is not a cost to you.

WHAT IS THE CARD FEE ON MY INVOICE?

In some of our older Retailer Agreements payment fees are charged separately at a rate of 1.4% + 20p. Where it is applicable, this appears on your invoice as a card fee. The fee is based on the cost to Snappy of managing a payment service and is inclusive of pay in, pay out and costs associated with managing and preventing chargebacks and fraud.

If you’ve joined the platform more recently you are not separately charged for this, rather it is included within the single Retailer Fee you are charged.