📄 Understanding Your Invoice & Remittance

ℹ️ Overview
This guide explains how your invoice, retailer fees, and weekly payments (remittance) are calculated and what each section means.

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💳 Understanding Your Invoice

Snappy charges a retailer fee for the use of our technology, as outlined in your Retailer Agreement.

• Your invoice is available via:
  Dashboard → Invoices
• The retailer fee is automatically deducted from your weekly payments

💰 How Your Retailer Fee is Calculated

• Based on the total value of transactions each week
• Includes surcharges
• Multiplied by a percentage (%) agreed in your Retailer Agreement

💡 Note
The % fee may vary depending on:

• When you joined Snappy
• Your weekly transaction volume

📊 How to Review Your Fees

You can access reports via your dashboard:

• Reconcile Summary / Reconcile Summary – New
  → Weekly overview (sales, surcharges, refunds, fees)
• Reconcile Detailed / Reconcile Detailed – New
  → Transaction-level breakdown

🏦 Understanding Your Remittance (Payments)

• Payments are made weekly
• Typically paid on Wednesday
• Covers Monday–Sunday trading from the previous week

⚠️ Note
Payment timing may vary slightly depending on your setup

📄 What is Included in Your Remittance?

Your remittance (shown on your invoice) includes:

• Total card payments received
• Retailer fee deductions
• Snappy-funded discounts (added back)
• Cash service charges (deducted if applicable)

📊 How to Review Your Remittance

Use the same reports:

• Reconcile Summary → Weekly totals (card vs cash, sales, refunds)
• Reconcile Detailed → Individual transaction view

🎁 What Are Snappy-Funded Discounts?

💡 Explanation
Snappy may fund promotions or discount codes to help grow your store.

• When a customer uses a Snappy-funded discount:
  • You still receive the full value of the sale
  • Snappy pays you the discount amount in your next remittance

✅ This appears as a positive adjustment in your remittance

🧾 What is the Service Charge?

ℹ️ Important
The service charge is paid by the customer, not the retailer

• Sometimes shown on invoices for reference
• Not a cost to you

💳 What is the Card Fee?

• Applies to older Retailer Agreements only
• Typically charged at: 1.4% + 20p per transaction

💡 What it covers

• Payment processing
• Payout handling
• Fraud prevention & chargeback management

✅ Newer agreements
This fee is usually included within the retailer fee (not charged separately)