❓ Frequently Asked Questions (FAQs)

Delivery

• 🗺️ How do I see my delivery zone?
• ❓ Can I change my delivery zone myself?
• 🚚💷 How do I set and amend my delivery charge?
• 🗺️💷 Can I split up my delivery zone and have different delivery charges per zone?
• ⏱️ How do I view and amend my operating times?
• 🚫🚚 If I am unable to deliver due to unforeseen circumstances, what do I do?

Menu Management

• ➕ How do I add products to my menu?
• 📦How do I update my product file?
• 📂Can I add categories to my menu?
• 🛒➕ How do I add multi-buys to my menu?
• 🔢 How do I add item limits?
• 📱📦 Can I manage my stock using my Tablet Device?

Promotions & Discounts

• 🎟️ Can I create my own coupons?

Orders

• 🚫🚚 What should I do if an order is placed but I am unable to deliver?
• 💷 How long does it take for a customer to receive their refund?
• 💳📱 Can I refund an order using the tablet?
• 📦❌ What do I do if we do not have the product ordered?

Hardware

• 🧾 How do we order more receipt rolls for our terminal?

General

• 📞 How do I contact Snappy Shopper Support?

Payments

• 💳 When Will I Receive My Payment?